Store Policies

Privacy Policy — how we collect and use your information.

Products, Colors, and Specifications

Foothills Amish Furniture makes all reasonable efforts to display content accurately. This is subject to change at any time without notice. The colors shown in photos can vary. Please visit our showroom for samples of stains, paints, upholstery, and other items before purchase. Foothills Amish Furniture is not responsible for variations in wood color, stain color, cherry pits, knots, knot holes, mineral deposits, sapwood, and wood grain. Wood is a natural product; the natural characteristics will not allow for a perfectly uniform product, and pieces may have color variations.

Certain weights, measurements, and descriptions may be approximate and are provided for convenience purposes only. We try to keep sizes updated as models are changed, however dimensions may vary from those stated. If you have a dimensional limitation please call to confirm dimensions.

Mattresses & Bedding

Please allow 30-days minimum to adjust to your sleep set. King and queen sets must have a center support system. Please contact the store after 30-days but before 60-days for information on our sleep guarantee.

Special Orders

We will be happy to arrange special merchandise orders to meet your needs. Please see a sales associate for details.

Sales Tax

There is a 6% to 8% sales tax charge for any order delivered within South Carolina. Please contact us for sales tax details regarding out-of-state orders.

Estimated Completion Date

Amish-built furniture is not factory-made, so additional time is required to build and finish each piece. The estimated completion date is the approximate date the order is expected to arrive. Foothills Amish Furniture is not responsible if the actual completion date varies from the estimated completion date. Order timing is based on several factors. Your salesperson will provide a timeframe for your custom furniture when the order is placed.

Order Status

Your order status may be checked by calling the store at (864) 457-2400.

Payment

Full payment is required to start any built-to-order furniture purchase. Your satisfaction is guaranteed.

Warranty Information

We honor all our manufacturer warranties. Warranty terms vary by the manufacturer and different components within their products. It is important to note that depending on warranty terms, age and condition of furniture, shipping, handling, and labor may not be covered items. Ask your sales associate for details. This warranty does not apply to issues caused by the failure to maintain proper (35%-45%) humidity levels in the home. Warranty is void where pets are involved.

Return Policy

We must be notified within 3 business days after purchase. Any refund amount is limited to the purchase price, minus shipping and discounts; all returned purchases will be charged a 15% restocking fee plus the cost of shipping. Any defective items received will be repaired if possible. If not, we will replace it.

Custom furniture (i.e. any items with customized sizing, specialty staining/finishing techniques) and Clearance items cannot be returned unless received damaged. Your payment will be refunded once Foothills Amish Furniture has received notification that your return has been picked up.

Non-Returnable/Non-Refundable Items

All Accessory items, rugs, bed covers, mattress pads, arm caps, pillows, decorative pillows, and fabric yardage are all non-returnable items. The protection plan, if purchased, is non-refundable. Clearance items are sold without warranty, refunds, returns, or cancellations.

As-Is Clearance Items

These items are sold as-is with no warranty, refunds, returns or cancellations.

Damage Policy

You are required to inspect your furniture in its entirety upon delivery or time of pickup. Any cosmetic damages (i.e. scratches, dents, nicks, etc.) must be reported at delivery time. After inspection, we cannot be held liable for any cosmetic damages. Damages to the piece's integrity (i.e. building errors, uneven staining, etc.) must be reported no later than 3 days after receipt of your order. We recommend having a camera, pen, and paper ready to record any potential damage issues when your order is delivered. And we ask that any damage/issues be noted on the Delivery Receipt paperwork. Photos will assist in expediting the claims process. We are here to help with any questions you have and help with your claim's processing.

Storage

All orders received complete into our storage facilities (or invoices of on-hand inventory items) will be allowed 2 months of complimentary storage until delivery or pick up. After that, Foothills Amish Furniture will charge a monthly service fee for all items stored. The cost will be 2% per month of the total invoice amount.

Printed Catalogs

We’re sorry, but because of the continuing variety of our inventory and the number of Amish builders we use, we do not have a printed catalog to distribute. However, we may have additional pictures and literature that we can email if you specify what products you are interested in.

Enforcement/Choice of Law/Venue

All disputes relating to this Agreement, Foothills Amish Furniture Privacy and Shipping Policy, your use of the site, the service, or the content are governed by and will be interpreted per the State of South Carolina laws without regard to any conflict of law’s provisions. The venue for all disputes relating to this agreement shall be in Landrum, SC.

1. Who we are

Foothills Amish Furniture is a family-owned furniture retailer based in Landrum, South Carolina. We sell handcrafted Amish furniture online and through our showroom. We do not publish product prices on the website; pricing is provided by quote.

Business address: 106 E. Rutherford St, Landrum, SC 29356
Phone: (864) 457-2400
Website: foothillsamishfurniture.com

2. Information we collect

We may collect the following categories of information:

Information you provide

Name, email address, phone number, and mailing or delivery address
Order details, product preferences, customizations, and appointment requests
Messages you send us (contact forms, email, phone, showroom inquiries, reviews)
Account information if you create a customer account
Marketing preferences (for example, newsletter signup)

Information collected automatically

Device and browser type, operating system, and approximate location derived from IP address
Pages viewed, links clicked, referring URLs, and time spent on the site
Cookie identifiers and similar technologies (see Cookies below)

Information from service providers

Payment processors (we do not store full payment card numbers on our servers)
Shipping and delivery partners involved in fulfilling your order
Website platform, analytics, email, advertising, and social tools (including Pinterest where used)

3. How we use information

We use personal information to:

Process, fulfill, deliver, and support orders and special-order furniture
Provide quotes and product information (we do not list prices on the website)
Schedule showroom appointments and respond to customer inquiries
Operate, secure, and improve our website and customer experience
Send transactional messages (order confirmations, shipping updates, service notices)
Send marketing communications when you have opted in or as otherwise permitted by law
Operate brand and advertising tools on platforms such as Pinterest
Detect, prevent, and address fraud, abuse, or technical issues
Comply with legal obligations and enforce our store policies

4. Cookies and similar technologies

Our website uses cookies, pixels, and similar technologies to keep the site working (for example, cart and session functions), remember preferences, understand how visitors use the site, and measure marketing effectiveness—including pixels or tags from advertising and social platforms when installed.

You can control cookies through your browser settings. Blocking some cookies may affect site features. Third-party tools may set their own cookies subject to their policies.

We do not sell your personal information. We may share information with:

Service providers who help us run the business (e-commerce platform, payment processing, shipping/delivery, email, analytics, IT, customer support, and advertising/social tools)
Professional advisors such as attorneys, accountants, or insurers when needed
Authorities when required by law, legal process, or to protect rights, safety, and property
Business transfers if we are involved in a merger, acquisition, financing, or sale of assets

6. Payments and orders

Online payments, when used, are processed by secure third-party payment providers. Card data is handled by those providers under their security and privacy practices. Delivery and special-order fulfillment may require sharing your name, contact details, and delivery address with carriers or workshop partners.

7. Marketing, social platforms, and integrations

We may use advertising, analytics, and social platforms—including Pinterest, Meta (Facebook/Instagram), Google, and similar services—to measure site activity, show relevant content or ads, and operate tools that help us manage our brand presence. Those platforms may receive limited technical information (for example, device identifiers, pages viewed, or events you trigger) according to their own policies and any consent choices available to you.

If we build or use a developer application that connects to Pinterest or another platform, we only use permissions you (or we, for our own business account) grant, and only to provide the described service. We do not sell your personal information.

8. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including order history, warranty and service records, legal and tax requirements, dispute resolution, and legitimate business needs.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

10. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete certain personal information, opt out of marketing emails, and limit certain cookies or tracking. To exercise a privacy request, contact us using the details below. We may need to verify your identity first.

California residents: We do not sell personal information as “sale” is commonly defined under the CCPA/CPRA. You may request to know, delete, or correct personal information, subject to legal exceptions. We will not discriminate against you for exercising privacy rights.

11. Children’s privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. International visitors

We are based in the United States. If you access our site from outside the U.S., your information may be processed in the United States.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do.

14. Contact us

Foothills Amish Furniture
106 E. Rutherford St
Landrum, SC 29356
Phone: (864) 457-2400
Online: Contact us

This Privacy Policy works together with our Store Policies and Terms of Service.